A new strategic plan for the DGCCRF 2025-2028

The Directorate General for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF) recently unveiled a new strategic plan for the 2025-2028 period, marking a turning point in its missions in the face of contemporary challenges. In a constantly changing economic environment, consumer protection is more crucial than ever.

This ambitious plan illustrates the DGCCRF's determination to adapt to economic transformations, while reaffirming its role as an economic regulator serving society. The participatory approach adopted for its development underscores the importance of involving all stakeholders, from national officials to local players, in implementing this shared vision. By incorporating issues such as the ecological transition, purchasing power and the evolution of consumer practices, the DGCCRF is committed to addressing the new challenges ahead.

This introduction thus lays the groundwork for the objectives and actions that will be rolled out in the years to come, promising to shed light on the rest of this article regarding the flagship initiatives of this plan.

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1. What are the key objectives of the DGCCRF's strategic plan?

The DGCCRF's new strategic plan for the 2025-2028 period sets out clear objectives aimed at strengthening its role as an economic regulator. By incorporating modern issues such as globalisation, purchasing power and the ecological and digital transitions, the DGCCRF intends to adapt to the growing expectations of consumers and to market constraints.

To this end, the plan is built on several fundamental initiatives:

• Strengthening economic monitoring: the aim is to anticipate changes in business practices and to detect emerging fraud patterns.
• Improving investigations and controls: by combining regulation with support for professionals, the DGCCRF will increase the effectiveness of its actions.
• Promoting consumer awareness: this involves educating the public in order to encourage informed and responsible choices.

These strategies aim not only to protect consumers' rights, but also to establish a climate of transparency and trust between the various stakeholders.

As this plan unfolds, the DGCCRF continues to step up its commitment to addressing contemporary challenges, paving the way for concrete and effective actions across the regions.

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2. How does the DGCCRF intend to maximise its impact on the ground?

To increase its impact, the DGCCRF has developed targeted strategies aimed at strengthening its effectiveness on the ground. In a rapidly changing economic environment, field actions must be precise and tailored to consumers' needs.

The key initiatives include:

This comprehensive approach is designed to ensure that the DGCCRF remains responsive and relevant in the face of contemporary challenges, thereby facilitating better consumer protection while working towards sustainable consumption.

By strengthening its actions and promoting a participatory approach, the DGCCRF intends to give its missions increased legitimacy, essential for establishing a constructive dialogue with all stakeholders.

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3. What are the areas of cooperation and skills development for the DGCCRF?

The DGCCRF, operating within a framework of enhanced cooperation, emphasises the importance of developing effective synergies with various players. The aim is to ensure a coherent and integrated approach to contemporary challenges.

The main areas of this cooperation include:

• Inter-administrative collaboration: Strengthening ties with other public administrations to harmonise policies and optimise the execution of investigation and control plans.
• Engagement with the consumer movement: Working closely with consumer associations to better understand their expectations and incorporate their feedback into the DGCCRF's actions.
• Partnerships with professional organisations: Collaborating with economic players to foster a framework for dialogue, useful for putting in place regulations tailored to market realities.
• International and European relations: Getting involved in discussions at European and global level to align regulatory practices and strengthen the effectiveness of the fight against fraud.

In parallel, the DGCCRF is planning a significant investment in strengthening the skills of its officials. This involves:

• Continuing training: Offering training programmes to ensure that officials are up to date with the latest regulatory developments and available digital tools.
• Use of high-performing digital tools: Integrating technology into work processes to improve the effectiveness of actions.
• Career path development: Creating transparent opportunities for officials in order to motivate them and ensure a high level of expertise within the organisation.

These initiatives aim to establish a collaborative working framework, fostering a participatory approach whose ultimate goal is to improve consumer protection and strengthen trust in the DGCCRF. By integrating the skills and knowledge of the various stakeholders, the DGCCRF's strategic plan positions itself as a key player in economic regulation in France.